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About Us/FAQ

VisitCraft curates uniquely themed items and products, primarily based from the US/EU. Our goal is to become the one-stop shop for a lifestyle that promotes wellness and decluttering. We do this by finding the very best items that we believe can help simplify your interior space, and can be used to easily change your lifestyle. This can be as simple as lighting a scented candle when you come home to redesigning your interior to be simple and beautiful.

We listen to your feedback very closely, verify the products ourselves, and try to catch the most recent trends to help you find the very best products. In fact, we believe in our products so much that we offer a 100% guarantee. Don't like the products you bought? Just return it to us!

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Connect with us on social media! Share your experience by simply sending a picture or video of yourself with the product and we will feature you online. We're always looking forward to reading your reviews and suggestions. Let's make it happen!

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Q. Where do you ship from?
A. We ship from our partnered warehouses & factories located in US, Europe & China. Sometimes your products may be shipped separately due to the manufacturing location of the products.

Q. How long will it take for my items to arrive?
A. It will usually take 1-4 weeks for all orders to arrive. Shipping times vary from product-to-product; based on the warehouse and shipping location. 

Q. How long will it take to receive a tracking number?
A. It will take usually between 2-5 business days.

Q. Where can I place an order from?
A. You can place an order from any country! We ship Worldwide.

Q. Where is your company located?
A. We have an office in New York; Supply warehouses in: USA & Europe; High-Quality vendor contacts in: China

Q. Which currency will I be charged in?
A. We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.

Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to admin@visitcraft.com

Q. How can I pay?
A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal

Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure.

Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

Q. Will I (the customer) have to pay customs?
A. For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.

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Happy Shopping!

The VisitCraft Team

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